[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.amoresperros.cz\/spravny-postup-reklamace\/#Article","mainEntityOfPage":"https:\/\/www.amoresperros.cz\/spravny-postup-reklamace\/","headline":"Spr\u00e1vn\u00fd postup reklamace","name":"Spr\u00e1vn\u00fd postup reklamace","description":"Reklamovat m\u016f\u017eeme t\u00e9m\u011b\u0159 ka\u017ed\u00e9 zbo\u017e\u00ed, kter\u00e9 si zakoup\u00edme. Mezi tyto v\u011bci pat\u0159\u00ed nap\u0159\u00edklad i zv\u00ed\u0159e. U spot\u0159ebn\u00edho zbo\u017e\u00ed m\u00e1me z\u00e1ru\u010dn\u00ed dobu 24 m\u011bs\u00edc\u016f a za\u010d\u00edn\u00e1 <a class=\"mh-excerpt-more\" href=\"https:\/\/www.amoresperros.cz\/spravny-postup-reklamace\/\" title=\"Spr\u00e1vn\u00fd postup reklamace\">[...]<\/a>","datePublished":"2019-06-12","dateModified":"2023-04-29","author":{"@type":"Person","@id":"https:\/\/www.amoresperros.cz\/author\/#Person","name":"amoresperros.cz\n","url":"https:\/\/www.amoresperros.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c61c2d82e330ff9c70cf023b4c62d411e8407bcb38f85df591fa270717754b44?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c61c2d82e330ff9c70cf023b4c62d411e8407bcb38f85df591fa270717754b44?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"amoresperros.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.amoresperros.cz\/wp-content\/uploads\/img_a347904_w1888_t1562436751.jpg","url":"https:\/\/www.amoresperros.cz\/wp-content\/uploads\/img_a347904_w1888_t1562436751.jpg","height":0,"width":0},"url":"https:\/\/www.amoresperros.cz\/spravny-postup-reklamace\/","about":["Zbo\u017e\u00ed"],"wordCount":410,"articleBody":"Reklamovat m\u016f\u017eeme t\u00e9m\u011b\u0159 ka\u017ed\u00e9 zbo\u017e\u00ed, kter\u00e9 si zakoup\u00edme. Mezi tyto v\u011bci pat\u0159\u00ed nap\u0159\u00edklad i zv\u00ed\u0159e. U spot\u0159ebn\u00edho zbo\u017e\u00ed m\u00e1me z\u00e1ru\u010dn\u00ed dobu 24 m\u011bs\u00edc\u016f a za\u010d\u00edn\u00e1 platit v\u00a0den, kdy si v\u011bc zakoup\u00edme (p\u0159evezmeme). Z\u00e1konem stanovenou dobou pro uplatn\u011bn\u00ed reklamace nelze zkr\u00e1tit s\u00a0v\u00fdjimkou v\u011bc\u00ed pou\u017eit\u00fdch. U v\u011bc\u00ed, kter\u00e9 se rychle kaz\u00ed jako nap\u0159\u00edklad potraviny mus\u00ed b\u00fdt vyzna\u010dena doba po kterou lze danou v\u011bc pou\u017e\u00edt. U ostatn\u00edch v\u011bc\u00ed, kter\u00e9 se b\u011b\u017en\u00fdm pou\u017e\u00edv\u00e1n\u00edm spot\u0159ebov\u00e1vaj\u00ed mus\u00ed b\u00fdt vyzna\u010dena minim\u00e1ln\u00ed doba trvanlivosti.\t\tCo nelze v\u00a0obchod\u011b reklamovat?\tNelze reklamovat zbo\u017e\u00ed u kter\u00e9ho jsme vady zp\u016fsobili osobn\u011b nebo o kter\u00fdch jsme ji\u017e p\u0159i koupi v\u011bd\u011bli (plat\u00ed i u zbo\u017e\u00ed, kter\u00e9 m\u011blo vadu a d\u00edky vad\u011b jsme se dohodli na sn\u00ed\u017een\u00ed ceny. Prod\u00e1vaj\u00edc\u00ed v\u00e1m nemus\u00ed reklamaci p\u0159ijmout, pokud se jedn\u00e1 o b\u011b\u017en\u00e9 opot\u0159ebov\u00e1n\u00ed.\t\u00a0\tKdy nejpozd\u011bji mohu reklamovat?\tMus\u00ed b\u00fdt uplatn\u011bna b\u011bhem 24m\u011bs\u00ed\u010dn\u00ed lh\u016fty.\t\tKde m\u00e1m reklamovat?\tV\u011bc reklamujeme tam, kde jsme ji koupili. Pokud \u017e\u00e1d\u00e1me o opraven\u00ed produktu, tak m\u016f\u017eeme b\u00fdt odesl\u00e1ni k\u00a0jin\u00e9 osob\u011b, kter\u00e1 se opravami zab\u00fdv\u00e1 (servis). Mus\u00ed n\u00e1m vystavit doklad o potvrzen\u00ed reklamace.\t\u00a0\tJak reklamovat?\tMus\u00edme p\u0159edlo\u017eit doklad o koupi a produkt, kter\u00fd jsme zakoupili. Pokud nem\u00e1me doklad, tak mus\u00edme prok\u00e1zat koupi jinak. Je to mo\u017en\u00e9 nap\u0159\u00edklad d\u00edky z\u00e1ru\u010dn\u00edmu listu nebo v\u00fdpisem z\u00a0\u00fa\u010dtu p\u0159i platb\u011b kartou. Pokud uplat\u0148ujeme reklamaci, tak mus\u00edme dolo\u017eit doklad o ozn\u00e1men\u00ed vady a jej\u00ed popis a tak\u00e9 po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace. Vadn\u00fd produkt mus\u00edme p\u0159edat prodejci, aby posoudil a odstranil vady. M\u00e1me n\u00e1rok na uhrazen\u00ed n\u00e1klad\u016f, kter\u00e9 n\u00e1m vznikly.\t\u00a0\tZa jak dlouho mi zbo\u017e\u00ed oprav\u00ed?\tIhned nebo a\u017e 3 pracovn\u00ed dny. Cel\u00fd tento proces mus\u00ed b\u00fdt vy\u0159\u00edzen do t\u0159iceti dn\u016f. V\u0161e je vy\u0159\u00edzeno tehdy, kdy\u017e n\u00e1m prod\u00e1vaj\u00edc\u00ed tuto skute\u010dnost ozn\u00e1m\u00ed. Pokud v\u0161e nevy\u0159\u00edd\u00ed do t\u0159iceti dn\u016f, tak se tento \u010din pova\u017euje za podstatn\u00e9 poru\u0161en\u00ed smlouvy. Pot\u00e9 od smlouvy m\u016f\u017eeme odstoupit.\t\u00a0                                                                                                                                                                                                                                                                                                                                                                                        4.7\/5 - (3 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Spr\u00e1vn\u00fd postup reklamace","item":"https:\/\/www.amoresperros.cz\/spravny-postup-reklamace\/#breadcrumbitem"}]}]